Customer service / FAQ
This year (2024), we celebrate our 150th anniversary. A house that's more than a century old often embodies timeless heritage, a testament to a long tradition of craftsmanship and dedication. Over generations, it has weathered the trials of time, symbolizing sustainability. The enduring quality of these buildings lies in their ability to adapt to changing times. Thus, a centenary house represents much more than just a structure; it reflects a history, expertise, and a commitment to values that transcend eras. Our teams, rejuvenating with age, are often the most beautiful evidence of attachment to the brand, compelling us to constantly reassess ourselves.
There is no minimum quantity. You can purchase individual items.
You need to create an account in order to place an order.
Click on 'Log in' and fill in your login credentials and password.
You can search for an item using the search field or through the menus.
To create an account, simply click on 'Log in' and then on 'Create your account'.
Provide your complete contact information and a valid email address. We ask for 24 hours (business day) to validate your account after verifying your activity
If you have forgotten your password or it doesn't work.
It's simple: click on "forgot password?".
Then, enter your email address and click on "Send".
An email will be sent to you to reset it.
You can also contact our customer service: +32 84 38 81 03 - eshop@herman1874.com
The shipping costs are calculated based on your delivery address and the total amount of your order.
Free shipping is applied for orders over €1850 excluding VAT and for orders over €500 excluding VAT for a reorder (second order)
We only accept payment by bank transfer.
We work with UPS, and the delivery times are typically 1 to 2 days for Belgium/Netherlands/Luxembourg, 2 to 3 days for France, and 4 to 5 days for the rest of Europe.
In the case of absence during delivery, the customer will be responsible for the representation fees, storage fees at the carrier, and all other related costs due to the absence.
We do not accept returns unless there is prior written agreement from management.
In the case of a defective item, it will be possible to exchange it or issue a credit note with prior approval from management